YOUR QUESTIONS / ANSWERED
Practical answers.
Practical answers.
A clear starting point.
A clear starting point.
Wondering how R24 would fit into your business? Here are a few things owners often ask before getting started.
GETTING STARTED
+What does R24 Technologies do?
We build and manage AI-powered communication tools around your business. That can include answering calls, collecting lead details, responding to inquiries, following up, and scheduling appointments. We identify the services you need before getting started.
+Can I see it work before I decide?
Yes. We can create a personalized demonstration built and branded around your business, so you can try different scenarios and ask questions. There is no cost or obligation for the demo.
+How much does it cost?
Pricing depends on the services, expected usage, and setup your business needs. We discuss those details with you and provide a setup fee and monthly service price before you commit.
+How long does setup take?
Timing depends on your services, phone setup, and any connections to other systems. We confirm the expected timeline with you, gather the information we need, and test the agreed setup together before launch. In most cases, you may be surprised by how quickly we can get you up and running.
CALLS & YOUR CUSTOMERS
+Can I keep my existing business phone number?
In most cases, yes. We review your current provider and phone setup to determine how calls can reach R24 while you keep control of your existing number. We confirm the approach with you before making changes.
+What happens when a caller needs a person?
We agree on how those requests should be handled. Depending on your setup, R24 can collect the callers details for your team to follow up or route the call using the process we have configured. A live transfer depends on your setup and someone being available.
+Can it answer after hours or while my team is busy?
Yes. After-hours and busy-time coverage can be part of your setup. If you prefer, your assistant can also answer around the clock, including during business hours. We tailor what the assistant says, the information it collects, and the next steps to your business. Your team stays in control of when and how to follow up.
+Are calls recorded?
Saved call recordings and full transcripts are not included by default. The standard setup focuses on collecting useful lead details and sending the information your team needs. If you need recordings, we discuss the requirements and agree on that separately.
ONGOING SERVICE
+Do I have to manage the technology myself?
Once your system is set up and tested, it is designed to be a largely hands-off experience. R24 handles the ongoing management and adjustments, so you do not have to learn how to run or maintain the system yourself. You can use your client portal to review information and activity as needed. Beyond keeping us informed about changes to your business and sharing feedback, there is very little for you to manage day to day.
+Can I change my services later?
Yes. As your needs change, we can discuss adding or removing services. We confirm any changes to scope, pricing, and the effective date by email. Larger changes, such as a major redesign or an additional location, are quoted separately.
+How do I get support?
Email support@r24technologies.com. Our support hours are Monday through Saturday, 9 a.m. to 5 p.m., Arizona time. We aim to provide an initial response within one business day. You will also have a direct phone number for your R24 representative, so you know who to contact when you need help.