R24 FOR HVAC
A natural-sounding AI receptionist that’s easy to talk to, helping customers explain what’s wrong and connecting them with the next step.
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When your technicians are on a job, you’re unavailable, or a call comes in after hours, R24 gathers the details and follows your preferred process. Whether the A/C is blowing warm air, making an unusual noise, or has stopped working, R24 gives the caller a calm, reassuring response and gathers the details your team needs to follow up and arrange the next step.
Service calls and customer concerns
Collect the caller’s name, mobile number, service address, reported problem, and preferred contact time. Record the symptoms in the customer’s own words. Your technician evaluates the system, determines whether repair or replacement is needed, and provides any quote.
Routine maintenance and other inquiries
Gather routine maintenance requests and useful context for the office. If a customer asks about installation or replacement, capture their request for your team to discuss. Where configured and appropriate, support maintenance reminders and follow-up using your approved messages.
Appointment coordination
Coordinate appointments using your existing calendar or one we set up for you. R24 can book and confirm appointments, send requests to your team for approval, or use a mix of both—based on your availability, service rules, and preferred process.
ILLUSTRATIVE SCENARIO
An evening caller says the air conditioner is running but the house is not cooling. The assistant records the issue, service address, contact details, and preferred callback time, then passes the request to the designated team. It books only if a supported, available slot and your service rules allow it; it does not promise dispatch or an arrival time.
We agree on your service area, hours, supported services, escalation contacts, and approved urgent-call wording. Urgent concerns follow your company’s instructions, including directing people to emergency services where appropriate. R24 is not a substitute for emergency response or safety-critical triage. The assistant should make the next step clear without creating a promise your team cannot meet.
We build the intake around your business, test repair and routine-service scenarios with you, and confirm notifications before launch. R24 handles ongoing management and adjustments as your hours, service area, seasonal demand, or staffing change. Your team can review captured activity in the client portal rather than maintaining the system itself.
What happens during busy season?
We agree on how simultaneous requests, notifications, and follow-up should be handled for your setup. Capacity and service scope are reviewed with you; this is not an unlimited-handling guarantee.
Can you use our existing calendar?
We confirm compatibility and supported scheduling options before offering bookings. Travel, service types, and technician availability must fit your configured rules.
How are urgent calls handled?
They follow the agreed wording and routing process. A notification or transfer is not a guaranteed emergency response, and a live transfer depends on someone being available.
Try a personalized demo built and branded around your business. Ask questions and test the scenarios that matter to your team.
Request your HVAC demo