R24 FOR PROPERTY MANAGEMENT
A natural-sounding AI receptionist that’s easy to talk to, built for residential and commercial property management teams. Answer calls 24/7, capture useful details, and keep maintenance requests moving to the right person.
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Whether your team is helping another tenant, showing a property, or a tenant calls in the middle of the night, R24 provides a calm, reassuring response. It gathers the details and explains the next step based on your process, so tenants know their concern has been heard and passed to the right person. From leaks and A/C failures to routine maintenance and other property concerns, your team receives the details it needs to decide what happens next.
Capture the property and the problem
Collect the tenant’s name, callback number, property address, unit or suite, and a description of the issue. Ask when it began and record preferred contact times. Keep the caller’s observations clear so your manager or maintenance contact can follow up without starting over.
Notify the designated person
Send requests to the manager or maintenance contact assigned to that property. You choose notification priorities, after-hours contacts, and any escalation steps. R24 follows those instructions where configured; your team decides on repairs, vendor assignments, and response timing.
Coordinate maintenance and callbacks
Capture scheduling preferences or coordinate appointments using your existing calendar or one we set up for you, with the availability and property rules you approve. Choose which requests can be confirmed and which need staff approval. Collecting a request does not promise a repair, dispatch, or arrival time.
ILLUSTRATIVE SCENARIO
A tenant calls overnight about water leaking beneath a kitchen sink. R24 collects the property and unit, contact details, and the tenant’s description. The request goes to the designated after-hours contact according to that property’s configured priority and notification process. The manager reviews the request and determines the next step; the caller is not promised an automatic dispatch or repair time.
We agree on the questions to ask, approved property information, office hours, and who should receive each type of request. You can give residential and commercial properties different instructions. For reports of immediate danger or fire, the caller is directed to emergency services—not asked to rely on an AI assessment. Other urgent requests follow your approved wording and configured contacts, keeping responsibility with your designated team.
We learn your portfolio, tenant communication preferences, maintenance process, and contact responsibilities. Together, we test routine requests, overnight leaks, A/C failures, and staff handoffs before launch. R24 manages ongoing adjustments as properties, contacts, hours, or business needs change. Your team can review captured information through the client portal and share feedback without managing the technology itself.
Can different properties have different contacts?
Yes. We customize intake and notifications around your portfolio. A residential unit and a commercial suite can have different managers, maintenance contacts, hours, and priorities. We confirm those details with you during setup.
Can R24 schedule maintenance visits?
Where your agreed workflow supports it, R24 can use connected availability to coordinate a visit. You can also have it collect preferences and send the request to your team for approval. We review your calendar and scheduling rules before setup.
What happens with overnight or urgent calls?
R24 answers and follows your property-specific instructions. Notifications and any escalation use the priorities and contacts you configure. Immediate danger or fire is directed to emergency services. Your designated team handles response decisions; answering the call is not a promise of emergency dispatch.
Try a personalized demo built and branded around your business. Ask questions and test the scenarios that matter to your team.
Request your property management demo